We'd love to hear from you
For all inquiries โ support, feedback, business, or privacy concerns:
We aim to reply within 2-3 business days. For urgent technical issues, please mention "URGENT" in your subject line.
Mooteeter is built by Mootiverse Studio, an independent team passionate about combining ancient Eastern wisdom with modern technology.
We welcome questions, suggestions, and feedback โ whether about using the app, technical problems, or any of our features. We reply within 24-48 hours.
Q: The app won't work.
A: Close and reopen the app, check your internet connection, and if that fails, uninstall and reinstall.
Q: I bought Premium but it's not active.
A: Check that the subscription is active in Play Store, then log out and back in. Still stuck? Email us with a receipt screenshot.
Q: My purchased credits disappeared.
A: Credits are tied to your account. On a new device, sign in with the same account. If they're truly gone, email us the details.
Q: I want to become an astrologer on the platform.
A: Open the app โ Profile โ Astrologer Mode โ submit your details and portfolio, then wait for admin approval.
Q: How do I report an inappropriate astrologer?
A: Use the Report button on the session page, or email us with the session ID.
Mooteeter is a Thai fortune-telling app built by an independent Thai developer, offering tarot, Thai Taksa astrology, and live astrologer services.
Content creators, influencers, and businesses interested in working with Mooteeter โ email us your proposal. We're open to:
Most support requests we receive turn out to be one of a handful of recurring issues. Trying these steps first often solves the problem in under two minutes, without waiting for a reply:
Scenario 1 โ "The app freezes on the loading screen."
This is almost always a stale cache after an update. Go to your phone's Settings โ Apps โ Mooteeter โ Storage โ Clear Cache (not Clear Data, which would remove your saved session). Reopen the app. If it still freezes, check whether your Android system is below version 8 โ very old OS versions occasionally struggle with the animation library we use for card flips.
Scenario 2 โ "I paid for credits but the app still shows the old amount."
Google Play purchases sometimes take 30-90 seconds to sync with our servers, especially on a slow connection. Pull down to refresh on the home screen, or fully close and reopen the app. If 10 minutes pass with no change, email us your Google Play order number (starts with "GPA.") โ we can look up the transaction and credit your account manually within one business day.
Scenario 3 โ "I switched phones and lost my readings history."
If you originally signed in with Google or email, sign in with the same method on the new device and your history will restore. If you were using an anonymous guest account (no sign-in), unfortunately that data is tied to the original device and cannot be recovered โ this is a Firebase Authentication limitation, not something we can override manually. We recommend linking a Google account under Profile โ Account Settings as soon as possible to avoid this in the future.
Scenario 4 โ "An astrologer didn't show up for my booked session."
You do not need to email us for this โ the app automatically detects a no-show after the grace period and issues a refund to your เธกเธนเธงเนเธเธฃเธเธดเธ (Moo Credits) balance without any action needed. If the refund doesn't appear within 15 minutes of the missed session, then contact us with the session ID so we can check manually.
| Channel | Best for | Typical response |
|---|---|---|
| Email (pny.nattapon@gmail.com) | Billing, account, privacy requests, partnerships, bugs with screenshots | 24-48 hours |
| In-app "Report" button (session page) | Reporting an astrologer's conduct during a live session | Reviewed within 24 hours, escrow held automatically |
| Google Play review | General feedback, star ratings โ we read every review but cannot reply privately there | Not a support channel โ use email for anything needing a reply |
"Leaving a bad review will get me a faster refund." Reviews are not monitored as a support queue and Google does not forward your account details to us through a review. Email is the only channel where we can actually look up your purchase and process anything.
"Support is a large team, so my email might get lost." Mooteeter is currently run by a very small, hands-on team, and every email address on this page is read personally. Nothing goes to an automated ticket system that might drop your message.
"Deleting the app deletes my account." Uninstalling only removes the app from your phone โ your account, credits, and history remain on our servers tied to your sign-in method. To fully delete your account and associated data, you must email us a deletion request (see Privacy Policy for the process and timeline).
Under GDPR (EU) and Thailand's PDPA, you have the right to request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete your account entirely. To make any of these requests, email us from the same address linked to your account (or provide your in-app User ID, found under Profile โ Settings โ About) so we can verify the request is really coming from you. We process verified deletion requests within 30 days, in line with our Privacy Policy.
If you were hoping for a quick answer rather than a support ticket, you might find it faster in one of these guides instead of waiting for a reply: our Tarot Love Reading guide, the Daily Fortune tool, the Lucky Numbers calculator, or the full article library covering every tarot card and Thai fortune-telling method we offer.